Direct all questions and concerns to: firstname.lastname@example.org
LVL XIII Brands, Inc.
270 17th St NW, #1710
Atlanta, GA 30363
+1 646_ 530_2795
SHIpping + Returns
Shipping and Return Policies
LVL XIII will accept merchandise returns, from online purchases, in its original condition, for a refund when merchandise is accompanied by the original Purchase Receipt.
Merchandise must be returned within 14 working days from the date of delivery, and must meet all the requirements of our refund policies to be accepted. Merchandise that has been worn, used, altered and or damaged in any way will not be accepted. Certain items such as our jewelry line or specialty merchandise and accessories will be shipped with a special mark attached if this is altered or damaged returns, on these items will not be honored.
Final Sale Merchandise or Discounted Items of any kind must be returned to LVL XIII within 10 days of delivery date, and must adhere to all the above criteria to be accepted. No Merchandise bought online can be returned to any of our affiliate stores, unless that item was expressly purchased from that source.
LVL XIII reserve the right to refuse or not honor, any return of Merchandise that does not meet our requirements as stated above. Returns will be honored and Refunds administered at LVL XIII's sole discretion.
LVL XIII will process all returns within 7-10 working days from receipt of such items, we will send a confirmation email when items are received and send another confirmation once we administer a credit to your account. We will administer all refunds in the same form of payment that was utilized for purchase, minus any shipping and handling fees, which are non-refundable.
We recommend shipping returned merchandise via FEDEX or UPS for tracking purposes, In addition we would recommend all merchandise returned have adequate insurance covering the
The purchase price, to insure you are compensated, if items are lost. LVL Xlll will not assume responsibility nor reimburse or be held liable for compensation if such an event should occur, (IE. Lost, stolen, mishandling or damage to items) shipped.
EXCHANGES and RETURNS
Please return the item (s), you wish to exchange or return for refund using the guides and applicable conditions above. Once we receive all returned merchandise, and confirmation sent to you via email, a new order can be placed, on our site. Please understand and take note that new orders are subject to merchandise availability, we will inform you if we are unable to fulfill your order with replacement items that you choose and offer you an alternate course of action.
The original invoice or receipt must accompany all returns and exchanges. Online purchases may not be returned or exchanged at our affiliate stores and or wholesale centers. Please note that a different return policy may be applicable to in store purchases, and you may need to check each stores policy.
In accordance with applicable laws, of the United States of America, which govern the purchase of special or customized goods made to order, withdrawals,cancellations,exchanges and or returns or not accepted under any circumstances. These would include products and merchandise that is ordered with the clients monogram or initials engraved, or any special materials used in the development or construction of the product or merchandise. Be aware and advised that images and photos of samples of the engraved items or any deviation from the original product may differ in appearance of the actual production, this must be taken into consideration when orders are placed.
SHIPPING and DELIVERY
LVL XIII, requires that all merchandise shipped from LVL XIII.com, be signed for by an adult upon delivery, due to the value of purchased items. Purchases may not be shipped to P.O. Boxes, APO/FPO addresses or any address outside of the continental United States, Alaska, Hawaii or Puerto Rico.
LVL XIII will not be held responsible for delivery delays or any unanticipated occurrences that are beyond our control.
To estimate the total time for your purchase, please allow 3-4 days for processing, your order for shipment via your preferred shipping method selected, this is additional time from your order date.
All orders are processed Monday through Friday, this excludes Saturday, Sunday and Holidays.
If the item purchased is not available for shipment we will notify you, to either select alternate items or you can choose from the anticipated date of shipment.
A shipping confirmation is sent to you via email upon pick-up by either FedEx or UPS, of the purchase shipment, so you will have the ability to track your purchases, from our shipment of the items to the delivery of items to you. In addition a delivery confirmation is sent to us and forwarded to you.
Products available for purchase online, are design sneakers, shoes, jewelry, accessories and first view items that have never shown in our affiliate stores, we feature exclusive merchandise that is only available online. These items are subject to availability, and we reserve the right to limit the quantity of all items we supply to our clients or to divide up quantities for orders to be met. We also reserve the right to alter the terms or duration of any special offers or sales promotion. WE will also at the time of each order inform the client if we are unable to fill the order or offer an alternate at an equitable price.
Each of our online clients may purchase up to four (4) items per style. If additional amounts are needed we will decide on a per order basis, at our sole discretion.
PRICES and PAYMENTS
All pricing quoted on LVL XIII.com's website is in US. Dollars. While we try to insure that all pricing on our site is accurate, there may be error occurrences. If we discover any such occurrences in the price of an item you have ordered, we will give you the option of reconfirming you order at the correct price or canceling. If we cannot contact you, at this time we will treat the order as canceled.
Once your order has been placed and shipped for delivery all entitlement to merchandise within your order is your responsibility and your liability, risks of loss or damage is no longer ours, as long as we have received all monies due us. LVL XIII online offers, price reductions are any specials on merchandise we carry exclusively online, if there is a question on an item that was marked down
from the full price, and we find that you are right in the amount of purchase that should have been charged , we will credit your account within ten (10 )days, of the order date for the difference. Please contact us by sending an email to assistance@onlineshopping/lvlxiii.com. Please note that these policies do not apply to in- store purchases.
LVL XIII accepts the following forms of payments, for online purchases, and the transaction will be charged to your card, once we have verified all details pertaining to your payment method and verified that all items ordered is in stock and available for shipment:
LVL XIII charges all applicable state, local and county taxes on all purchases made online, as required by law. Please note that sales tax and shipping cost are added to your order and calculated at checkout.
LVLXIII.COM, offers their clients the opportunity to pre-order items that are currently out of stock but will be replenished or in production. When ordering these item, you will be placed on a priority waiting list, and will be the first to receive your selection once they become available. Expected ship dates will be listed on the product page and during checkout. Keep in mind we do our best to provide accurate ship dates, but item(s) can arrive sooner or later than expected, and your credit card will only be charged for these items once we ship. Additionally there may be a deposit placed for these items at checkout, to insure priority shipment to you the client, in the amount of 50% of item cost, balance to be paid upon shipment.
INACCURACIES or ERRORS
Our goal at LVL XIII, is to provide our clients with the most complete and accurate information, and as up to date as possible. Unfortunately this is not always 100% possible, to ensure that any website is completely free from error, whether human or technical. AS a warning we express to our clients that this website may contain typographical errors, inaccuracies, and or omissions.
Some of these may relate to pricing and availability or product information. We reserve the right to correct any errors, inaccuracies, omissions or anything that reflects adversely towards LVL XIII.com's website or Brand, this will include after an order is submitted any changes, updates or information at any time without prior notice or default liability.
TERMS & CONDITIONS
These Terms and Conditions May Change:
LVL Xlll, reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Products and services offered for sale by LVL Xlll, Inc. ("Seller") are sold subject to the terms and conditions stated herein. These terms and conditions shall apply to the sale of all products and/or services described in the LVL Xlll, Sales and/ or Purchase Orders, Invoices, or other contract documentation to which these terms and conditions are attached or incorporated by reference. Except as expressly agreed by an authorized Officer of LVL Xlll in writing, no other terms and conditions, including any terms and conditions attached to, or contained within, Buyer's acknowledgment, purchase order or other contract documentation shall apply. Buyer's acceptance of the products or services delivered by LVL Xlll shall constitute an affirmation by Buyer that the terms and conditions set forth herein govern the purchase and sale of the goods or services. THE TERMS OF THIS CONTRACT SHALL SUPERSEDE ANY ADDITIONAL, DIFFERENT OR CONFLICTING TERMS PROPOSED BY BUYER OR CONTAINED ON BUYER'S PURCHASE ORDER OR ANY DOCUMENT OR INSTRUMENT SUBMITTED BY BUYER.
Prices, Taxes and Payment
Minimum Order Requirements of LVL Xlll, are to be adhered to unless specified by an officer, and as such all orders should follow the four style minimum, at a (2) per style, per size ratio, Prices are firm unless otherwise agreed to in writing, LVL Xlll reserves the right to change the prices and specifications of its products at any time without notice. Any tax, duty, custom or other fee of any nature imposed upon this transaction by any federal, state or local governmental authority shall be paid by Buyer in addition to the price quoted or invoiced. In the event LVL Xlll is required to prepay any such fee, Buyer will reimburse LVL Xlll, Immediately unless LVL Xlll, chooses to waive such fee. Payment terms shall be net 30 days after shipment by LVL Xlll. An interest charge equal to 1 1/2% per month (18% per year) will be added to invoices outstanding beyond 30 days after shipment. In addition LVL Xlll reserves the right to require pre-paid payment terms from any Buyer whose account is new or overdue for a period of more than 60 days or who has an, unsatisfactory credit or payment record. LVL Xlll may also refuse to sell to any person until overdue accounts are paid in full.
Delivery/Shipment and Fulfillment
LVL Xlll shipments are FOB our New York Fulfillment Center, and will make every effort to ship the products or provide the services hereunder in accordance with the anticipated delivery date, however, LVL Xlll accepts no liability for any losses, or for any general, special or consequential damages arising out of delays in delivery, caused by incidents we have no control of, (i.e. customs, lost items inclement weather etc.). Shipping charges vary depending on locations, all shipment costs shall be paid by Buyer, and if prepaid by LVL Xlll, the amount thereof shall be reimbursed, typically shipping cost are 8-12% of the total order, plus any tariffs that apply. Lead Times are generally between 45-60 days, after payment of product. The Customer must, within 5 days of being notified of their availability, collect or accept delivery of the Goods and pay the balance of the invoice price. If the Customer fails to collect the Goods or accept delivery within 21 days of being notified of their availability, the Company may terminate this contract, keep the deposit and resell the Goods. In addition the Company reserves the right to charge the Customer storage on goods not collected or delivered within 5 days of notification of their availability at the rate of $35.00 per week or part thereof. The Company reserves the right to deliver the Goods in whole or in instalments, as well as to deliver prior to the date for delivery and, in such event; the Customer must not refuse Delivery. Any failure on the part of the Company to deliver instalments within any specified time does not entitle the Customer to repudiate the contract with regard to the balance remaining. Seller’s delivery dates are estimates only and Seller shall not be liable to Buyer for delivery delays or failure to perform hereunder for reasons beyond Seller’s control. Buyer shall have no right to cancel any order for late delivery
Title to the products shall remain with LVL Xlll until the occurrence of the following events: a) when the point of origin of the shipment is within the country of destination, upon the shipment of the products from the LVL Xlll facility; b) when the point of origin of the shipment is not within the country of destination, upon the arrival of the products at the Port of Entry of the destination country.
Risk of Loss
The risk of loss or damage to the products shall be assumed by Buyer upon the occurrence of the following events: a) when the point of origin of the shipment is within the country of destination, upon the shipment of the products from the LVL Xlll facility; b) when the point of origin of the shipment is not within the country of destination, upon the arrival of the products at the Port of Entry of the destination country.
Buyer shall be responsible for inspecting all products shipped, within the timeframe given, If Buyer has not given LVL Xlll written notice of rejection within 5 days following shipment to Buyer, the products shall be deemed to have been accepted by Buyer.
Disclaimer of Express and Implied Warranties
LVL Xlll products shall be covered by the applicable standard warranty. NO OTHER EXPRESS OR IMPLIED WARRANTY IS MADE WITH RESPECT TO OUR PRODUCTS. LVL Xlll EXPRESSLY EXCLUDES THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. Any model or sample furnished to the Buyer is merely illustrative of the general type and quality of goods and does not represent that the products will conform to the model or sample. Buyer's remedies under LVL Xlll s' warranty shall be limited to repair or replacement of the product or component thereof which failed to conform to LVL Xlll s' warranty.
Returned Goods and Cancellation
No products shipped under this Contract may be returned without the express prior authorization of LVL Xlll. All returns of products are subject to a restocking charge. No returns will be authorized after 30 days following shipment to Buyer. There is a 20% restocking fee based on the total order, on all authorized returns, that were shipped as ordered. Authorized returns must be accompanied by a letter authorizing the return. Buyer is responsible for all shipping cost involved with return, unless the return is specifically a part of a claim received within the appropriate timeframe. No claims will be considered if LVL Xlll is not notified within the five day margin after receipt of product. All claims are settled with in a thirty day window from the time our claims department logs in receipt of articles in question. In the event a Buyer requests that an order for products, which it has placed with LVL Xlll be cancelled prior to shipment, and with which request LVL Xlll agrees, Buyer shall be liable to LVL Xlll for all costs incurred by LVL Xlll as a result of such cancellation, including but not limited to, cancellation costs to suppliers and unreimbursed advances on goods, if any, together with any specifically identifiable incidental and consequential expenses.
LVL Xlll Agents
No agent, employee or other representative has the right to modify or expand LVL Xlll s' standard warranty applicable to the product(s) or to make any representations as to the product(s) other than those set forth in LVL Xlll s' product literature and any such affirmation, representation or warranty, if made, should not be relied upon by Buyer and shall not form a part of this Contract. LVL Xlll Agents and/ or Buyers represent that they will not knowingly export, either directly or indirectly, any product or service to any country for which approval is required, without the prior written approval of the office of Export Administration of the U.S. Dept. of Commerce or any other applicable U.S. Government Agency.
Performance and Ownership
Unless otherwise agreed to in writing, LVL Xlll reserves the right to make design changes which LVL Xlll believes will improve its products. LVL Xlll shall charge Buyer for actual quantities ordered, if the actual order can be fulfilled within 60 days of final payment. LVL Xlll performance shall be excused in the event of strikes, accidents, fires, unavailability of materials and all other causes beyond the control of LVL Xlll. All tools, dies, and patterns produced by or at the request of LVL Xlll, or otherwise utilized by LVL Xlll in the production of any products sold to Buyer, shall remain the exclusive property of LVL Xlll. LVL Xlll reserves the right to advertise and/or sell any of the foregoing items and any of its products produced therewith, unless otherwise specifically agreed to in writing by an authorized representative of LVL Xlll.
Limitation of Liability
In no event shall LVL Xlll (including its affiliates and subsidiaries) be liable for anticipated or lost profits or for special, punitive, indirect, incidental, or consequential damages. LVL Xlll s' total liability on any claim of any kind for any loss or damage whatsoever arising out of or in connection with or resulting from this Contract or from the performance or breach thereof shall in no case exceed the price allocable to the products or units thereof which gives rise to the claim. LVL Xlll is a wholesale luxury sneaker and accessory Merchant and cannot foresee delays are interventions that delay or hinder fulfillment, and shall not be liable or considered in breach, due to matters beyond their control, (i.e. transport stoppages, transport breakdown, fire, flood, earthquake, acts of God, strikes, lock-outs, work stoppages, wars, Riots or civil commotion, intervention or public authority, explosion or accident).
Right to Enter Premises
In any of the circumstances referred to in this contract, where LVL Xlll has not received payment after several attempts the Customer:(a) authorizes the Company by itself, its agents or representatives at all reasonable times,
Without notice, to enter onto (with force if reasonably necessary) and to remain in and
On any premises where the Goods are located in order to collect the Goods, without
Being guilty of any manner of trespass; and
(b) Assigns to the Company all the Customer’s rights to enter onto and remain in and on
Such premises until all the Goods have been collected.
Assignment, Modifications, and Waivers
Buyer shall not assign its rights or its obligations under this Contract without the written consent of LVL Xlll. This Contract may be modified, and any breach hereunder may be waived, only in writing, and by an administrative officer, with the power to do so. There is no addendum or alterations and this contract stands as is.
Governing Law and Arbitration
This Contract shall be governed by and construed in accordance with the laws (other than those relating to conflict of laws questions) of the State of New York.
Any and all disputes or controversies arising under, out of or in connection with this Contract or the sale or performance of the products or services shall be resolved by final and binding arbitration in New York under the rules of the American Arbitration Association then obtaining. The arbitrators shall have no power to add to, subtract from or modify any of the terms or conditions of this Contract. Any award rendered in such arbitration may be enforced by either party in either the courts of the state of New York or in the United States District Court ,whose jurisdiction for such purposes LVL Xlll and any and all Buyers each hereby irrevocably consent and submit.
The failure of LVL Xlll to enforce at any time any of the provisions of this Contract, to exercise any election or option provided herein, or to require at any time performance by Buyer of any of the provisions herewith shall in no way be construed to be a waiver of any such provisions, or the right of LVL Xlll thereafter to enforce each and every such provision. This Contract contains the complete and exclusive statement of the agreement between the parties in connection with the subject products and/or services and supersedes any previous understandings, communications, commitments, or agreements, oral or written. Buyer warrants that it has not offered or given and will not offer or give to any employee, agent or representative of LVL Xlll any gratuity with a view toward influencing such person with respect to the terms, conditions or performance of this Contract or any contracts with LVL Xlll. LVL Xlll and Buyer are independent of each other; neither is an agent or employee of the other or has any authority to assume or create any obligation or liability of any kind on behalf of the other. Any provision of this Contract that is invalid or unenforceable under applicable laws with respect to a particular party or circumstance will be severed from this Contract with respect to such party or circumstance without invalidating the remainder of this Contract or the application of such provision to other persons or circumstances. The headings used in this Contract have no legal effect.
This Website is Created and Managed by LVL XIII Brands, Inc.
Information LVL XIII Collects:
LVL XIII generally collects personal information (e.g., name, address, telephone number(s), credit card information, email address, etc.) from customers who fill out and submit information cards, usually found at one of our affiliate stores, affiliated companies and, on occasion, though rare , from unrelated third parties. To serve you better, we may combine information you give us with other information that is publicly available.
LVL XIII, will never knowingly collect any personal and identifiable information from anyone under age. If you are under the regulatory age, please ask your parents to register and/or use the online store.
Cookies are pieces of information web sites can obtain and send to your computer browsers for record- keeping purposes, cookies are used to ascertain which web pages are visited most, they also assist us in making our site more user friendly, and give the consumer a better experience online when they return to the site. Most web browsers automatically accept cookies, but you do not have to accept them, you can disable cookies, however your website experience is enhanced by them. If you choose to allow the cookies to be enabled then you are excepting our collection and storage of any of your personal information such cookies contain.
How Your Information Provided Is Used
The data that you choose to provide to us at one of our stores or online, and the data that we may collect, is used by LVL XIII to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.
We maintain customer data for purposes of customer relationship management, marketing analysis, and promotion. By either giving the appropriate consent on our web site or by submitting your email address on a customer information card, we will send you, also by email, announcements on products or promotions and invitations to LVL XIII’s events based on your purchase profile.
If you provide incomplete or inaccurate data, we are unable to inform you of specific promotions or events and to provide you with different services we may have.
LVL XIII does not sell, rent, lease, or disclose our client's names, addresses, email addresses or other personal information to any non-Affiliate Group. We may share customer information within our Affiliated Groups, where it may be of benefit to you, giving you access to products, and services that interest you.
We maintain our customer’s data in a secured Customer Database which may be accessed by other companies within our Group, and select partners.
In order to maintain our website, manage our database, distribute e-mails and provide client communications, we do contract selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on our behalf but we do not authorize any of these service providers to use this information in any other way.
We do not disclose your information to third parties unless they are in our employ, or when required to do so by a legal claim or proceeding. If LVL XIII merges with or is acquired by another entity than our customer base data may be made available to that entity. That entity must agree to protect the confidentially and personal information of our clients in accordance with this policy
Securing Client Information
LVL XIII uses appropriate security measures to protect the information you provide to us. However, though we may take steps to protect this personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this breach is due to our negligence.
Retaining Accurate Information
You are entitled to request access to, and make any corrections on your personal information you deem necessary, or you may request us to remove your name and information from our Data base, you may do so by contacting our customer service department at the email or mailing address we have listed below. If you are registered with LVL XIII on our website and would like to request removal from our list log on and click the unsubscribe link
If you are registered with us and would like to delete your registration and personal details from our database, please click on the unsubscribe link
By Using Our Website:
All content of our web site (including text, graphics, logos, button icons, images etc.) is the property of LVL XIII's, and Affiliates, and is protected by United States and International Copyright Laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with LVL XIII.com. All other use of our web site, including reproduction and our internet links, is strictly prohibited without written permission.
The trademarks, logos, etc. and trade names of LVL XIII and our affiliates may not be used without our written permission.
We do not represent or warrant that the information on our web site is accurate, complete, or current. Which may include pricing and availability of stock information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
We make no representations or warranties, neither expressed nor implied, with respect to our web site. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, LVL XIII and any affiliate Companies will not be held liable for any damages that may arise from the use of or related to the use of this web site.
From time to time, LVL XIII.com may contain links to other web sites operated by third parties affiliate companies, but we do not as LVL XIII a Sole Entity, endorse or assume any responsibility for these web sites. We have no control over, or responsibility for, their content, information or activities, they may endorse on their site (s).